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As a PMLP customer, you will be able to access the following items on our new Online Customer Account Portal: make payments (no additional fee), view a copy of your actual monthly bills, and account information including billing history! This service will be available 24 hours a day, 7 days a week via the PMLP website. Please note:  Daily system maintenance will occur from 11:50PM until 12:20AM. Payments cannot be accepted during this time frame.

PMLP’s Online Customer Account Portal Quick Tips

How do I use the Online Customer Account Portal?

TO GET STARTED, go to the LOGIN PAGE. You will need to enter your PMLP Account Number listed on your bill into the ‘USER ID’ field (If your PMLP Account Number is 12345-001, enter 12345 or 12345001). You will then have to enter the temporary password that was printed on your November 2015 bill. After you initially sign-in using your PMLP Account Number and the password from your November 2015 bill, you will have the option to change/choose your own user ID and password, which gives you the option to sign-in to the online portal using your PMLP Account Number or the User ID you created, and with your own chosen unique password.

RETURNING USERS may go HERE to sign in. 

What types of payments are accepted through the Online Customer Account Portal?

  • Pay by Credit Card (VISA, MasterCard, & Discover)
  • Pay by E-Check (through your checking or savings account)

*There are no additional fees for any payments made through the online customer account portal; however PMLP reserves the right to charge a $30 fee to your electric account if the payment is returned due to insufficient funds. In addition, your bank may charge you a fee based on your bank’s fee schedule.

Is it safe to make payments through the Online Customer Account Portal?

  • Yes, the online payment feature through the online customer account portal uses bill information directly sent from the PMLP. PMLP has partnered with a secure, third party, payment processor, Southeastern Data, which operates and maintains the payment site independently of PMLP.  All information is kept private, and is not shared. Please note: The payee on your financial statement for this transaction will be listed as "Peabody Municipal Light Plant.”

For questions regarding your PMLP Account, related payment information, or how to navigate the online customer account portal, please contact PMLP Customer Service, weekdays from 8:30AM until 4:30PM at 978-531-5975.