Using Our PMLP App

FAQs

What is the difference between the PMLP App and the PMLP Web App?

Our PMLP App is a native App that can be downloaded and installed on your compatible mobile device, while the PMLP Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile device. Both the native App and the PMLP Web App give you secure access to maintain your account information, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device.

The native App also allows you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through the PMLP Web App.

Is my phone supported?

Our PMLP App is supported on the following platforms:

iOS 7.0 or later (iPhone, iPod touch, and/or iPad)
Android 2.3.x "Gingerbread" to 9.0.x "Pie"

Our PMLP Web App version supports the following browser:

Google Chrome on Android 2.3.x "Gingerbread" to 9.0.x "Pie"
Safari on iOS 7.0 and above
Internet Explorer on Windows Phone 7
BlackBerry browser on BlackBerry OS 6 and above

Is the PMLP App secure?

Yes! All critical information is encrypted in every transaction run through the App and the PMLP Web App, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

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View Account Information

Select the Account Information link to view a list of all of your accounts complete with due dates and balances. Select a specific account from the account list to make a single payment or to sign up for push notifications for that account.

View Your Bill History

Get a concise summary of each of your bills and link to PDFs of your available bills. If the PDF of your bill is not available, you'll see a nice message letting you know to check back later.

Make a Payment

Once you've logged in and selected an account, select the Payment icon to initiate a payment for a single account or for multiple accounts, if applicable.

View Payment History

The Payment History icon connects you to a list of your past payments by month, including the date and amount of each payment.

Manage Alerts

The Alerts option allows you to manage the Alerts and Reminders you want to receive on your mobile device. Alerts and Reminders can be configured for each individual account and on each individual mobile device.

View & Report Outages

Quickly report an outage directly from your mobile device! When you select this option, if we already know about the outage that affects your account, you'll see the outage report right away. If we don't know about the outage, you'll automatically get the Report Outage form.

Find Our Offices

From the login screen, you have the ability to view our office and payment locations along with phone numbers, addresses, and hours of operation.

Follow Us on Facebook

Also from the login screen, without logging in, you can connect directly to our Facebook page for up-to-date information about us!.

Follow Us on Twitter

Like the Facebook icon, the Twitter icon will connect you directly to our Twitter account so you can follow our tweets.

General Information

Without logging in you can get one-touch access to general information.