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1. Why is it called the 2015A Project?

MMWEC's contractual requirements for energy facility projects is to name them initially as a "Special Project" according to the year in which it was first proposed/established and in the order proposed. A Special Project is the preliminary, development and exploratory phase of an energy facility. During 2015 and through 2016, under the name "Special Project 2015A," MMWEC undertook the necessary work to have sufficient information, contractual arrangements, and commitments to make the Special Project a "Project". A Special Project becomes a "Project" once Power Sales Agreements (PSA) are signed for the total capacity of the proposed energy facility.

PSAs were signed by the 14 participating MLPs in 2017. Consequently, as of January 2017, "Special Project 2015A" became "Project 2015A." In accordance with MMWEC's enabling act, the PSAs bind the MLPs to the costs and expenses associated with a Project whether it is completed, operates or is terminated.

2. Where can I get more information?

More information can be found at the 2015A Project website.

3. What Is MMWEC?

MMWEC is a body politic and corporate and a political subdivision of the Commonwealth created by the Massachusetts Legislature in 1975 to serve the consumer-owned, MLPs of Massachusetts. MMWEC is a voluntary membership organization whose Members are Massachusetts cities and towns having MLPs. Of the 40 MLPs in Massachusetts, 20 are Members of MMWEC. MMWEC provides services to all 40. Through membership in MMWEC, in addition to providing other Member services, Member systems are able to leverage their combined buying power to negotiate cost-effective energy facility projects, helping to control costs in providing a reliable supply of power for all of our customers.

4. Why this project?

It is important to understand that Project 2015A provides capacity – the ability to generate energy/electricity. By law, all distribution companies, including PMLP, are required to secure capacity to meet their peak demand, plus a reserve margin, typically an additional 40%. This is done managed through the ISO -New England, the entity in charge of reliability for the New England region. All distribution companies are required to participate in the ISO -New England electricity markets, one of which is the capacity market. Prices in the ISO -New England capacity market are volatile. Project 2015A locks in a price for capacity, protecting participating MLPs against this price volatility. Having this capacity reliability resource helps the MLDPs stabilize rates and plan for the future. In addition, because they cannot be reliably dispatched at peak times, this project serves as a “balancing resource” for the increasing amount of intermittent renewable sources of energy, (such as solar and wind), on the grid, supporting reliability in the area.

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1. What fuel will be used to power this project?

The primary fuel source for the project will be natural gas, with ultra-low sulfur diesel used during the winter only when natural gas is unavailable. Because it does not emit carbon dioxide (CO2), using green hydrogen as a fuel source as the technology develops, is actively being pursued by MWMEC and the Project’s turbine manufacturer.

2. How often will the turbine run?

As a capacity resource, the Project is compensated (and through MMWEC the 14 participating MLPs are compensated) for its ability to "stand by" and be available during times of ISO- New England system stress when available generation is not able to satisfy electric demand. It is estimated that the Project will actually generate electricity for 239 hours per year or 2.73% of the time. There is a MA Department of Environmental Protection (MA DEP) permitted maximum annual operating limit of 1,250 hours per year, although it is not anticipated that the unit's run hours will approach this maximum limit.

3. Will the project affect air quality?

The project will utilize best available control technology (including urea and a Selective Catalytic Reduction (SCR) system to minimize NOx emissions) and will be amongst the cleanest and most modern projects of its type. Pre-commercial operation air modeling has been conducted in strict accordance with all MA DEP regulations. Actual emissions will be monitored following commercial operation to ensure regulatory compliance. Additionally, the MA DEP has determined that Project 2015A is a Non-Major Source since the maximum potential emissions from the Project are well below the thresholds that would categorize the Project as a Major Source. When the capacity from the project is available, PMLP will begin the process of retiring our oldest generator (installed in 1971) which will have a net effect of improved air quality as explained in the Statement from PMLP Regarding Waters River Unit 1 (PDF).

The Project's SCR for controlling smog-producing NOx emissions and its ultra-high efficiency and heat rate for reducing greenhouse gas emissions result in a significant reduction in air emissions within the City of Peabody. A comparison of the emissions characteristics of the existing PMLP unit (Unit 1) that is being replaced and the new MMWEC unit associated with the project is as follows:

• NOx emissions on a per megawatt-hour (mwh) basis will be 92.9% lower.
• Greenhouse Gas on a per mwh basis will be 29.7% lower.

Emission	Existing PMLP Unit (1971 P&W FT4)	New MMWEC Unit (2022 Mitsubishi FT4000)
Average NOx	6.6 pounds per megawatt-hour (lb per mwh)	0.47 lb per mwh
Greenhouse Gas with Ultra-Low Sulfur Diesel (USLD)	1,582 lb per mwh	1,112 lb per mwh

4. Doesn’t the project conflict with the state’s decarbonization roadmap of net-zero by 2050?

No. The State's 2050 Decarbonization Roadmap requires that electric utilities achieve 50% carbon-free energy by 2030, 75% by 2040, and 100% by 2050. For years PMLP, utilizing MMWEC's leverage, has been adding carbon-free energy resources into our portfolio and our energy supply is currently 42% carbon-free. While we are committed to meeting the State requirements at minimum, we strive to achieve our targets as soon as possible as opportunities become available to do so in a cost-effective manner for our customers.

5. Is PMLP Going to Meet Its Renewable Targets?

Yes. The State’s 2050 Decarbonization Roadmap requires that electric utilities achieve 50% carbon-free energy by 2030, 75% by 2040, and 100% by 2050. For years PMLP, utilizing MMWEC’s leverage, has been adding carbon-free energy resources into our portfolio and our energy supply is currently 42% carbon-free. While we are committed to meeting the State requirements at minimum, we strive to achieve our targets as soon as possible as opportunities become available to do so in a cost-effective manner for our customers.

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1. What are the benefits for Peabody?

The Project will help to maintain electric reliability in the area, lower carbon and other emissions by displacing older and less-efficient generators, and help us to contain future power costs, helping to keep our rates low, while simultaneously allowing PMLP to add more renewable sources of energy to our portfolio, which can be valuable sources of energy, but not necessarily capacity.

2. What would happen if the project were to be cancelled?

Project participants have spent approximately $10M on developing the project to date. Due to contractual obligations, the participants would be responsible for another $21M in cancellation fees should the project be canceled. As with any contractually negotiated terms, there is a potential that these fees can be adjusted but no guarantee. PMLP and our customers would be responsible for 32% of any cancellation fees.

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1. Which browsers are supported?

The browsers supported are:

• Internet Explorer 10 and up
• Chrome 39 and up
• Firefox 34 and up
• Safari 7 and up

2. How do I find 15 minute interval data?

By default, My Usage History's first graph displays Usages (in kilowatt-hours [kWh]) as Daily Electricity Usage.

• Web: Just below Daily Electricity Usage is a second graph: 15 Min. Interval Electricity Usage. When you select a column from the top graph, the 15 Min. Interval Electricity Usage graph will adjust to show the data from whichever day you selected.
  • 15 Min. Interval Electricity Usage is not available while viewing Daily Energy Cost Approx. The default option for the bottom graph is Show Interval but can be adjusted to Compare Daily Usage with.
• PMLP App: Selecting a column from the Daily Electricity Usage graph will take you to the 15 Min. Interval Electricity Usage for that day.

3. How can I overlay weather data?

Any of your Daily and 15 Min. Interval graphs support overlaying weather data.

• Web: In the toolbar, on the left-hand side of each graph, the Show Weather icon is listed second from the top. Hover your mouse over it and select the options which correspond to the weather data you would like added to the graph. The changes will automatically take effect.
• PMLP App: Scroll down below the graph and select the checkboxes which correspond to the weather data you would like added to the graph. The changes will automatically take effect.

4. How can I download this data?

Any of your Daily, 15 Min. Interval, and Monthly graphs support the ability for you to download the data used to display that graph through the web client.

In the toolbar, on the left-hand side of each graph, the Export icon is listed third from the top. Select that icon, and you will immediately download an electronic Comma Separated Value file (CSV). Microsoft Excel and Notepad are common applications used to read CSV files. Only the data you are currently displaying or overlaying on the graph will be included in the download.

5. How can I print this info?

Any of your Daily and 15 Min. Interval graphs support the ability for you to print them through the web client. We recommend the approach written below rather than printing the entire webpage.

In the toolbar, on the left-hand side of each graph, the Print icon is listed fourth from the top. Select that icon, and you will immediately be prompted with a print preview for the corresponding graph. You may need to select the Print icon again in the top left-hand corner of the print preview window. Only the data you are currently displaying or overlaying on the graph will be included in the print.

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1. What is the difference between the PMLP App and the PMLP Web App?

Our PMLP App is a native App that can be downloaded and installed on your compatible mobile device, while the PMLP Web App is a web portal that runs directly in the mobile browser on your smartphone or other mobile device. Both the native App and the PMLP Web App give you secure access to maintain your account information, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device.

The native App also allows you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through the PMLP Web App.

2. Is my phone supported?

Our PMLP App is supported on the following platforms:

• iOS 7.0 or later (iPhone, iPod touch, and/or iPad)
• Android 2.3.x "Gingerbread" to 9.0.x "Pie"

Our PMLP Web App version supports the following browser:

• Google Chrome on Android 2.3.x "Gingerbread" to 9.0.x "Pie"
• Safari on iOS 7.0 and above
• Internet Explorer on Windows Phone 7
• BlackBerry browser on BlackBerry OS 6 and above

3. Is the PMLP App secure?

Yes! All critical information is encrypted in every transaction run through the App and the PMLP Web App, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

4. What features does the PMLP App have?

Both the PMLP App and the PMLP Web App give you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone.

Once you've installed a PMLP App on your phone, you'll also have the ability to receive push notifications and view a map of our offices and payment locations.

5. How do I get the PMLP App for my phone?

Simply look for our name in the App Store or in the Android Market. In the Android Market, if you can't find our App, that likely means your phone is not supported - see the list of supported operating systems.

6. Does it cost anything to use the PMLP App?

No. Our PMLP App is completely free to download and install.

7. I have five accounts. Can I see them all in the PMLP App and the PMLP Web App?

Yes. Once you've logged in, you'll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.

If you only have one account, the details for that account will show up as soon as you log in.

8. Can I make a payment on multiple accounts?

Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account's details are displayed.

9. How current is the account information I see in the PMLP App?

The information you see in the PMLP App and in the PMLP Web App is shown in real time, so it's always accurate. However, if you keep your PMLP App or PMLP Web App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

10. How do I view my bill through the PMLP App?

Our App will display PDF versions of your available bills using the PDF reader you have on your smart device. We support and recommend the Adobe PDF reader for the best results on Android devices. On Android devices, if you do not have the Adobe PDF reader already installed, our App will prompt you to install it from the Android Market to ensure you are able to display and view your PDF bills correctly.

11. How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?

The first time you launch the App after installing it on your mobile device, you'll be asked whether or not you want to enable push notifications for our App on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the "Notify" option for every account you want to receive push notifications on this specific device.

If you have our App installed on multiple devices, don't forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.

12. How do I find your offices and payment locations? Do I have to log in first?

You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App, and in the top right corner, select the light bulb icon with 5 horizontal lines. Once you do that, you will see a "Locations" link you can select.

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1. Making changes: How do I apply / start, stop or transfer electrical service?

• New Customers: Stop by our office on weekdays between 8:30 am and 4:30 pm or call us at 978-531-5975 to sign-up for electric service. A deposit is required if you do not own the property. You can download our Residential Service Agreement (PDF).
• Commercial and Industrial Customers: Please stop by our office or call at least a week in advance so that we can complete your paperwork. A deposit is required. Download our Non-Residential Service Agreement (PDF).
• Other Parties: See us or call to sign up for your service.

Deposits

All deposits must be paid by cash or check. Please note: If you are the owner of the property, there is no deposit required.

• Residential Customers with electric heat - Three Months’ Bills/$400 Minimum
• Residential Customers without electric heat -Three Months’ Bills/ $200 Minimum
• Commercial and Industrial Customers - Please contact PMLP Customer Service at 978-531-5975 to determine deposit amount.

All Accounts listed above will be assessed a cash deposit equal to three times the estimated average monthly electric bill (for that particular electric service) as determined by the Peabody Municipal Light Plant or the minimum amount as indicated above, whichever is larger. Minimum deposit requirements will be reviewed upon a rate increase.

2. Paying my bill: How can I pay my electric bill? What choices do I have?

• By mail using the enclosed envelope that comes with your bill.
• Pay online: pay safely and securely.
• By stopping by our Business Office on weekdays between 8:30 am and 4:30 pm.
• By automatic credit card payment. Download the Automatic Credit Card Payment Application Form (PDF).

3. Missing bill. I didn't receive my bill. What do I do?

Please call us at 978-531-5975 or use our Contact Form. We will be glad to get a duplicate bill to you.

4. Incorrect bill: I think my bill is wrong. How do I get it reviewed and corrected?

Please call us or stop in Monday through Friday between 8:30 am and 4:30 pm. We will help you understand the charge and assist you in reviewing and resolving any discrepancies or issues.

5. High bill: My bill is higher this month. Why?

Season reasons. In winter, cold snaps in some months can increase your bill by more than 10% as your heating increases. Because the sun sets earlier, you may use more lighting than you do in other seasons. Also, the type of clothing we wear is usually heavier in winter requiring longer electric dryer time. In cold weather, many people move inside and use more energy for lighting, cooking and entertainment. Even the types of food we cook in winter tend to be different and require longer cooking times.

In summer, the children are home. The hot, humid weather calls for more air conditioning and dehumidifier use. This alone can increase cooling costs by 10% or more. You may also use more energy for cooking outdoors, cleaning, home improvement projects and heating swimming pools.

Billing Periods: A typical billing period is between 29 and 31 days, but holidays may make your billing period up to 35 days long. A difference of 5 days on your bill can increase your bill by 17%.

Holiday Usage: During holidays, you might use more energy for cooking, cleaning, lighting and heating and company. This will result in a higher electric bill.

6. Power outages: How do I report a power outage?

For safety reasons, please call us directly 24/7 to report trouble at 978-531-5975. Your call may be monitored and recorded. Do not send an email.

In extreme safety emergencies, please dial 911. Never assume that your neighbors have already called. Please make the call.

7. Streetlight outage: How do I report a streetlight out?

To report a streetlight out, please call us at 978-531-5975, anytime 24/7. Please provide us with the exact location of the pole and light. If you can get the number on the pole, that's even better.

You can also report a Streetlight Outage by filling out our Streetlight Outage Form.

8. Solar and wind power: I want to install solar panels or a wind power generator on my property. How do I coordinate with the municipal electrical system?

Please visit the Solar and Renewable Energy section of our website.

9. Digging: Before digging on my property, do I have to notify anyone?

Yes. Call DigSafe at least 2 days before you dig, at 811! It's the law. Learn more from DigSafe.

Planning a home improvement job? Planting a tree? Installing a fence or deck? Wait! Whether you are planning to do it yourself or hire a professional, smart digging means doing the following. Call DigSafe before you dig, at 811. Please call, do not send an email. A DigSafe Representative will send out someone to mark underground facilities. Caution: the depth of utility lines varies and there may be multiple utility lines in a common area.

10. Energy conservation / assistance: Does PMLP have a program that can provide me with energy and weatherization assistance?

PMLP is part of the MMWEC Energy Efficiency and GO programs. Learn more about these programs.

For more information, on energy conservation, insulation or hiring a contractor, please call us here at PMLP: 978-573-1150.

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1. What is Net Metering?

Net Metering is a process by which PMLP will install a special meter on your house that measures both the amount of energy PMLP delivers to you and the amount of energy that you deliver to PMLP (for times when you are generating more than your home is using). For energy that you deliver to PMLP, PMLP will provide you a bill credit as described in our Net Metering Policy (PDF).

2. Which projects are eligible?

Any project that is owned or leased by the PMLP customer (Residential, Commercial, Industrial or Municipal) can be eligible under the Net Metering Policy. Lease or financing arrangements in which the solar company sells energy (kilowatt-hours) to the PMLP customer are not allowed.

3. Do I have to purchase the entire system up front?

The Massachusetts Clean Energy Collaborative may be able to assist you with a low-interest loan to help you finance your system. Their website also has useful information on typical installation costs.

4. Which companies can I work with to install my solar system?

You can work with any company that you choose as long as the requirements of the Net Metering Policy are met. PMLP will not make recommendations on who you should work with, but we can provide you with a list of companies that have successfully installed solar for PMLP customers. You are not limited to the companies on this list.

5. How big can my system be?

PMLP’s Net Metering Policy allows for Residential Systems up to 15 kilowatts (kW) (about 1,000 square feet of solar panels) and Non-Residential Systems up to 200 kW (about 13,300 square feet of solar panels). Have more space? PMLP can discuss a power purchase agreement (PPA) with you, where we could purchase the entire output of the solar system from you at a negotiated rate.